FAQs

Yes.

We import our products directly from brands or authorized importers. We ensure that the supply chain is as transparent and short as possible, so we can guarantee that you always receive safe and fresh products.

We have many vegan products; you can always find out if a product is vegan on the product page or filter products by 'vegan'.

We also have many completely cruelty-free brands.

The EU Cosmetics Regulation, in effect since 2013, is already the most advanced legislation regarding the phasing out of animal testing, as it prohibits the marketing of cosmetic products that have been tested on animals to meet the regulation's requirements.

In the online store, you will sometimes see sold-out products so that our customers can get to know the range better and make the right purchase decisions.

For sold-out products, you can order an email notification when the product is available again. This does not apply to products in the outlet section, which are on clearance and will no longer be added to the range.

However, some products may often be out of stock or unavailable for a long time. Products that frequently sell out may be bestsellers, and the importer or even the manufacturer may simply not always be able to supply us with a sufficient quantity of the product. We try to purchase a large enough quantity of the most popular products, but it is not always possible.

Products that have been out of stock for a longer period are often due to either the product being renewed or it not being available from the official importer. Yeppo & Soonsoo only order products from reliable importers, which is why we sometimes have to wait longer for the next batch.

Sweden is a world leader in recycling plastic packaging, so remember to do your part and recycle your product packaging 💜

All plastic packaging you want to throw away should be sorted as plastic, whether it is hard or soft plastic. You can dispose of the plastic at your nearest recycling station.

Separate different materials and types of plastic depending on their composition.
Look for recycling instructions on the label of the plastic packaging.
Rinse off residues with cold water to avoid odors.
Take the plastic to your local recycling station.

We have made changes so that our Swedish online store can serve our Swedish customers even better, but for a while, the old orders will not be visible on accounts.

We apologize for the inconvenience.

We have updated how customers log in to their accounts. Now you don’t need a password; instead, when you log in to your account, just enter your email address and you will receive a six-digit code to access your account.

No need to memorize passwords anymore!

Due to updates on our Swedish site, older gift cards may not necessarily work in the updated store.

If so, please contact our customer service at info@yepposoonsoo.se and they will fix it for you.

The current delivery prices can be found here. The final delivery cost will be shown at checkout.

No, all our shipments are sent from Finland, so all customs duties and taxes are already included in the sales price.

Our warehouse packs and ships orders on weekdays; Monday to Friday. Normally, products are picked and shipped from our warehouse within 1-2 business days, often on the same day as the order!

We always notify of any possible longer pick-up times on our online store.

Typical delivery time 1-4 business days.

The estimated transit time is calculated from the day the shipment leaves our warehouse. The transport companies are responsible for delivery times.

From this page, we only ship to Sweden.

If you want to make a purchase in another country, use the country selector at yepposoonsoo.com. We ship to all EU countries.

The discount code and gift card are entered at checkout after the information has been provided.

Once the order has been returned to our warehouse, unfortunately, we cannot do anything about it. You can place a new order in our online store, and we will automatically refund the original order (excluding any shipping costs) when it is returned to our warehouse. We charge a handling fee and return shipping cost of 150 SEK for return shipments.

We apologize for our mistake! Please send an email to info@yepposoonsoo.se.

Include your order number and a description of the error or issue in your message, and we will resolve the situation as quickly as possible.

We have several stores in Sweden, find your nearest store here.

You can find our available positions here, we also promote open positions on Instagram, so be sure to follow us!

Once you have received the order confirmation, our warehouse will begin processing your order immediately. For this reason, changes cannot be made to orders after you have completed the purchase process and received the order confirmation.

This also applies to changes of pickup locations, so please be careful when placing your order to choose the pickup location that is best for you, as we cannot change them afterward. We cannot influence if the selected pickup location is full and the carrier has to deliver the package to an alternative location.

Unopened (the package must also be unopened) and unused items have a 14-day return policy (excluding jewelry, hair accessories, and sale products with an expiration date). Check out our return policy.

When you want to return your order, contact our customer service at info@yepposoonsoo.se. We will send you a return code with which you can return your shipment. If you have picked up your order from Yeppo's brick-and-mortar store, you must return it to the store.

For all returns made by mail, we charge a handling fee of 140 kr. Products can also be returned free of charge to any Yeppo store. In addition to any return costs, we will charge the original delivery costs if the free delivery threshold is no longer met after the return. This also applies to returns to the store.

You will receive the refund for the return 14 days after we have received your return.

Please note that for a normal return (not a defective product), we deduct the return shipping costs and any original shipping fees. Read more about return policies on the Delivery and Returns page.