Customer service
CUSTOMER SERVICE
Our customer service is currently experiencing a high volume of inquiries. We will respond to your messages as soon as possible. The current response time is 1–10 business days.
Our customer service responds to messages Monday - Friday between 7 AM and 4 PM.
You can contact our customer service in your preferred language. Our customer service handles inquiries and replies in English or Finnish.
AFFILIATE PROGRAM
B2B sales: B2B@yepposoonsoo.com
Marketing: marketing@yepposoonsoo.com
Partnerships and business development: partnerships@yepposoonsoo.com
Influencer collabs: We partner with influencers through our Klarna affiliate program. You can find more information here.
Frequently Asked Questions
Free shipping for orders over 399 kr with Postnord.
Free shipping for orders over 399 kr with Postnord.
You can find current delivery prices here.
You can also see the final delivery price at checkout.
Can I cancel my order?
Can I cancel my order?
Once you have completed your order, meaning that you have paid for it successfully, no changes can be made to the order, its products, or the pickup location.
This also means that the order cannot be canceled after it has been placed, as our warehouse begins processing orders immediately after they arrive.
However, you can always return all or part of the unopened products in your order within 14 days of receiving the order.
Check out the return policy.
Returns – Unopened products* have a 14-day return policy.
Returns – Unopened products* have a 14-day return policy.
All* unopened products have a 14-day return policy from the date you receive the products.
If you wish to return your order in whole or in part, you must notify us within 14 days of receiving the products. You can submit a return request by sending an email to info@yepposoonsoo.se
Please note that the return cost is SEK 140, which includes return postage and fees.
Payment methods – Secure payment methods; e.g., debit cards, credit cards, Klarna, and many others.
Payment methods – Secure payment methods; e.g., debit cards, credit cards, Klarna, and many others.
We accept payment methods such as online payment, debit card, credit card, invoice, Swish, and PayPal.
See payment methods.
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