Refund policy

When you order products from Yeppo & Soonsoo's online store, you have the legal right to cancel within 14 days. Always contact info@yepposoonsoo.com (in English or Finnish) if you want to exercise your right of withdrawal or return the product.

Exercising the right of withdrawal incurs the same costs as for returns.

Not requesting an order is not a cancellation of the order.​

The return and exchange of a defective product is free of charge for you. Always contact info@yepposoonsoo.se if you discover an error in the product.

In our online store, the return policy in accordance with Finnish law is valid. You can return the product within 14 days of receiving the product only if the product is completely unused and unopened. There is no right of return for opened and used products. Earrings and necklaces are not returnable for hygiene reasons.

Return costs

Return costs are 140 kr for returns made via post. If you wish, you can also return the products from your online order to our store, whereby return costs are not charged. The original delivery costs of the order will also be deducted if the value of the order has reached the free delivery limit at the time of the order, but after the return the value of the order does not qualify for the selected free delivery. Delivery costs are deducted according to the original delivery method used.

The item must be in original condition to be returned. If the product has become unsaleable due to the customer's use, careless packaging or other activities, the customer is responsible for the full value of the product and we will deduct the original price of the product from the amount to be refunded.

When returning the product, the product cannot be exchanged for a new one, but a new order must be made.​​

Right of withdrawal

You have the right to cancel the contract within 14 days without giving reasons. The cancellation period ends 14 days after you or a third party you indicate (other than the carrier) has taken possession of the last product belonging to the order.​

Exercising the right of withdrawal incurs the same costs as for returns. The right of exchange is only possible in a store, and applies to a replacement product of the same or more expensive value. It is not possible to receive the difference between an exchangeable and a new product as a gift card.

Effects of termination

If you terminate this Agreement, we are required to refund all payments we have received from you, including delivery charges, without undue delay and no later than 14 days from the date we received your notice of termination.

The original shipping costs are the responsibility of the customer and are non-refundable. For returns made outside of Finland, we also charge shipping costs incurred during the return.