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Refund policy

If you want to return all or part of your order or exercise your right of withdrawal, we always charge the return fee according to our terms. If you want to return all or part of your order, you can do so either by mail or in-store. The return notice must be made within 14 days of receiving the order.

If you have picked up your order from a Yeppo&Soonsoo store, you can return the products directly to the store within 14 days of pickup without prior notice. Before returning an order from the webshop, you must notify us. Returns are subject to a fee, see the next section "Return costs."

Statutory right of withdrawal 

When you order services from Yeppo & Soonsoo via our website, you have the right to cancel the purchase and withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after you, or a third party designated by you (except the carrier), have received the last product in the order.

When exercising the right of withdrawal, the same terms and fees apply as for returns. Please note that not picking up an order does not count as a cancellation.

You can make a return notification:

  • by email by contacting us at info@yepposoonsoo.se,
  • via the cancellation button, which you can find by logging into your account, selecting the relevant order, and clicking "Cancel products"/"Manage" (the view depends on whether you are using a browser or mobile), or
  • by filling out the return form at the bottom of the page Delivery and returns.

If you send a return notification by email, please include the following information in the message:

  • Your order number
  • Which products you want to return
  • If you return the products by post or in-store

You must always use one of the above methods if you want to return a product. Our customer service will confirm the cancellation and send any return instructions by email. The email will state the content of the cancellation as well as the delivery date and time.

To meet the withdrawal deadline, it is sufficient to send the notice of exercising the right of withdrawal before the withdrawal period has expired. We may withhold the refund until we have received the goods back or until you have proven that you have sent the goods back.

You then have 14 days to send back the products according to the given instructions. Products returned by mail must be carefully packed so they are not damaged during transport.

Our webshop applies Sweden's statutory return policy. You can return a product within 14 days of receiving it, provided it is unused and unopened. For hygiene reasons, hair accessories, earrings, and necklaces cannot be returned. Sale products with an expiration date are also not covered by exchange or return rights.

Promotional discounts cannot be exchanged for cash. If you return a product you received for free after the promotional period, no money will be refunded. For paid products, the price will be refunded according to the promotional period. If you return the entire order, any gifts received with the purchase must also be returned. If the conditions for the gift, such as minimum purchase amount, are no longer met after the return, the gift(s) must also be returned. For gifts not returned, the product's resale value will be deducted from the refund amount.

The product must be in its original condition for a return to be approved. If the product has become unsellable due to use, inadequate packaging, or other impact from the customer, the customer is responsible for the full value of the product. We reserve the right to deduct the original price of the product from the refunded amount.

If you receive a defective product or discover an error, please contact us immediately by email at info@yepposoonsoo.se

If you cancel your purchase, we are obliged to refund all payments we have received from you without undue delay and no later than 14 days from the day we received the returned products.

Returns 

If you want to return all or part of your order, you can do so either by post or in-store. The return notification must be made within 14 days of receiving the order.

If you have picked up your order from a Yeppo&Soonsoo store, you can return the products directly to the store within 14 days of pickup without prior notification. Before returning an order from the webshop, you must notify us. Returns are subject to a fee, see more below.

You can make a return notification:

  • by email by contacting us at info@yepposoonsoo.se,
  • via the cancellation button, which you can find by logging into your account, selecting the relevant order, and clicking "Cancel products"/"Manage" (the view depends on whether you are using a browser or mobile), or
  • by filling out the return form at the bottom of it this page.

If you send a return notification by email, please include the following information in the message:

  • Your order number
  • Which products you want to return
  • If you return the products by post or in-store

You must always use one of the above methods if you want to return a product. Our customer service will confirm the return and provide instructions on how to proceed. You then have 14 days to send back the products according to the given instructions.

Return costs

The return cost for postal returns within Sweden is 140 SEK. You can also return products from your webshop order at any physical store in Sweden. For in-store returns, a return fee of 140 SEK is charged if the entire order is returned or if the order value after the return is less than 399 SEK.

The product must be in its original condition for a return to be approved. If the product has become unsellable due to the customer's use, defective packaging, or other impact, the customer is responsible for the full value of the product. We reserve the right to deduct the original price of the product from the refunded amount.

Promotional discounts cannot be exchanged for cash. If you return a product you received for free after the promotional period, no money will be refunded. For paid products, the price will be refunded according to the promotional period. If you return the entire order, any gifts received with the purchase must also be returned. If the conditions for the gift, such as minimum purchase amount, are no longer met after the return, the gift(s) must also be returned. For gifts not returned, the product's resale value will be deducted from the refund amount.

The product must be in its original condition for a return to be approved. If the product has become unsellable due to the customer's use, defective packaging, or other impact, the customer is responsible for the full value of the product. We reserve the right to deduct the original price of the product from the refunded amount.

When returning a product, it cannot be exchanged for a new one – a new order must be placed. In-store exchanges can only be made for a replacement product of the same or higher value. Any price difference during the exchange cannot be converted into a gift card.